Shipping & Returns

 

 

Shipping

 

We ship worldwide from our location in the United Kingdom:  

    • Purchases within the UK with a value up to £200 will shipped tracked and insured at a cost of £3.99.
    • Purchases within the UK with a value between £201 to £750 will be shipped tracked and insured at a cost of £9.99.
    • Purchases within the UK with a value between £751 to £2500 will be shipped tracked and insured  at a cost of £19.99.
    • There are some heavy weight items which are charged at a higher shipping rate. The price will be stated on the listing webpage.  
    • International purchases with a value up to £250 will be shipped Royal Mail International Tracked at a cost of £25.

 

For items that exceed these values, please contact info@prelovedstyle.com

 

Preloved Style is not liable for any additional customs or duties which might be payable on arrival.  

 

If your country is not listed at checkout, please contact info@prelovedstyle.com to ensure we can deliver your goods safely.

 

We aim to ship all orders within 2-3 working days of order confirmation.  All items are insured up to their full value.   

 

Returns Policy

 

Items made in person or hand delivered by Preloved Style are considered final sales.  Purchases made online can be returned within 5 working days.  If you wish to return please contact Preloved Style at returns@prelovedstyle.com to notify us within 48 hours of receiving your order.  Preloved Style will provide a return address and returns slip to pack with your order.  The original shipping charge will not be refunded. 

Due to Preloved Style working on consignment basis and not having ownership of any items we are unable to offer a refund on returns.  Preloved Style will provide a credit note for the full value of the item which will be valid for 12 months from date of issue.

Online returns must be made within 5 working days of receiving the return address and return slip.  Please send items back tracked and pack securely as Preloved Style cannot be held responsible for loss or damage during transit. 

Items must be unworn and undamaged with the original tags intact including any dust bags and/or authenticity cards.  Returns will not be accepted if the DO NOT REMOVE label is no longer attached.  For international returns you are responsible for any customs and excise fees and these will be deducted from the credit note if Preloved Style need to pay for any on arrival.      

 

Lost Parcels

 

An item is deemed to have arrived at the shipping address in accordance with the tracking number.  We cannot be held responsible for items which are lost or stolen once tracking shows they've arrived at the destined delivery address.  However, we will offer our full assistance in any way we can with a claim you make against Royal Mail.